Privacy Policy

Introduction

NATUS FARMA COMERCIO DE MEDICAMENTOS LTDA ("we," "our," or "us") is committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our pharmacy or use our services.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

As a pharmaceutical retailer, we may collect the following types of information to provide you with proper pharmaceutical care:

• Personal Information: Name, date of birth, address, phone number, and email address.
• Health Information: Prescription details, medication history, allergies, and health conditions relevant to pharmaceutical care (collected only with your consent).
• Transaction Information: Purchase history, payment details, and receipts.
• Identification Documents: As required by Brazilian pharmaceutical regulations for controlled medications.

How We Use Your Information

We use the collected information for the following purposes:

• To dispense medications safely and appropriately
• To provide pharmaceutical counseling and guidance
• To check for drug interactions and contraindications
• To maintain medication records as required by law
• To process payments and issue invoices
• To communicate about your orders and health-related matters
• To comply with pharmaceutical regulations and legal requirements

Data Security

We implement appropriate technical and organizational security measures to protect your personal and health information against unauthorized access, alteration, disclosure, or destruction. All sensitive information is stored securely and accessed only by authorized pharmacy personnel.

Our staff receives regular training on privacy and confidentiality requirements related to pharmaceutical services.

Data Retention

We retain your information for the periods required by Brazilian pharmaceutical and health regulations. Prescription records and controlled medication dispensing records are maintained as required by ANVISA (Brazilian Health Regulatory Agency) guidelines. After the required retention period, information is securely destroyed.

Information Sharing

We do not sell, trade, or rent your personal or health information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• With healthcare providers when necessary for your care (with your authorization)
• To comply with legal obligations, regulatory requirements, or court orders
• With regulatory authorities as required by pharmaceutical laws
• To protect our rights, privacy, safety, or property

Your Rights

In accordance with Brazilian data protection laws (LGPD - Lei Geral de Proteção de Dados), you have the right to:

• Access your personal data held by us
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to legal retention requirements)
• Object to the processing of your personal data
• Request data portability
• Withdraw consent at any time
• File a complaint with the National Data Protection Authority (ANPD)

Please note that certain health records must be maintained as required by pharmaceutical regulations, even upon request for deletion.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy at our pharmacy location and update the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal information, please contact us: